THIRD PARTY ADMINISTRATOR
As a TPA we are always looking for ways to achieve our twin goals of improving claims turnaround time and reducing costs to adjudicate claims. Before beginning work with Anthro Innovations our standard turnaround time on claims was measured in days, now it takes minutes – leading to greater customer satisfaction as measured by our regular customer satisfaction feedback. Equally important, we have reduced costs with the AI platform taking over all but the most ambiguous claims rather than our team touching every claim. Anthro Innovations was a pleasure to work with as their implementation group was highly responsive when half way through the implementation we increased the scope of the problem – their team was able to maintain deadlines and quality without big cost overruns. We are already working on expanding the application to other policy types and have confidence the results will be equally rewarding